Consumer Says BBB Amara’s Apparel Left Them Empty-Handed When Ordering Kids ClothesOzark Radio News

St. Louis, Missouri, May 23, 2022–Better Business Bureau (BBB) ​​advises consumers to exercise caution when doing business with Amara’s Apparel, an online retailer based in Ozark, Missouri. Consumers have reported to BBB that the company has failed to deliver products, issue refunds, fail to contact customers, and provide poor customer service.

Amara’s Apparel has an “F” rating, the lowest on the BBB scale due to recent unanswered customer complaints. The company has also received several negative reviews from customers.

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The company sells handmade children’s clothing. She markets her products through social media and a website.

A Waynesville, Missouri woman told BBB that she placed six orders with Amara’s Apparel in the fall of 2021, spending more than $300. She says she only received one order. The woman said the company gave several different shipping times for her other orders, but she never received them.

“It had been open for about a year, so it seemed like a safe place to order,” the woman told BBB.

The woman ended up getting a refund for the missing orders through the payment system she was using. She said she was unable to contact the company directly for her refund.

A Loveland, Ohio woman told BBB she paid $178 for six orders from Amara’s Apparel in fall 2021. She said the company informed customers via social media that the orders would be shipped in December 2021. The woman said she received notification that a shipping label had been made for two of her orders, but she never received anything from the company.

The woman said the company blamed the US Postal Service for the failed delivery. The woman said she was given another shipping date in March 2022, but never received her items.

“I am a stay-at-home mom. When I see a good deal, I couldn’t pass it up,” the woman told BBB. “I trusted him to send my stuff but lost almost $200 and got nothing.”

A woman from Enid, Oklahoma, told BBB that she placed five orders at Amara’s Apparel from October 2021 to January 2022, spending around $500. She said she never received her items. She said she was reimbursed nearly $350 by the company, but was unable to obtain the final $150 owed to her. She had to get this refund through the payment system she used to purchase the items.

“It was hard to figure out what was really going on,” the woman told BBB. “She said she shipped things and blamed the post office when no one received her stuff.

“According to the Missouri State Archives Secretary, the business was registered as Amara’s Apparel & Accessories LLC in May 2020. Maegann Riley Luevano Fuentesis is listed as the registered agent. Consumers reported that she is the owner of the company.

BBB’s attempts to reach the company for comment were unsuccessful, and it did not respond to a letter from BBB regarding how it planned to handle its customer complaints scheme.

The company has a message on its website that says it’s “coming soon.”

“We’re closed because we’re catching up!” the message reads. “Check out our VIP group for more information, updates, customs, discounts and more.”

BBB offers these tips to avoid online shopping problems:

  • Research any business and its owners before paying any money. View the company’s BBB business profile at bbb.org or by calling 888-996-3887.
  • Beware of sales or prices that seem too good to be true. In many of these cases, the items do not exist or are of poor quality.
  • Read all terms and conditions before finalizing a purchase. Make sure you understand the expected delivery dates and refund policies. Know your options in case you receive an item that was not as advertised.
  • Pay by credit card whenever possible in case you need to dispute the payment.
  • Check a site’s security settings. If the site is secure, its URL (web address) must begin with “https://”. You can also see an image of a small closed padlock in the lower right corner of the screen.
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